Hello! I have a problem with the Customer Panel 2.0. When my clients try to book lessons from the packages, the system returns "time slot not available," but this is not accurate because the time slots are available. Could you help me understand what is happening? Thank you in advance.

P.S. With the old Customer Panel, everything works fine

Hi Uros! Thank you for your kind response. No, it happens "randomly" with multiple employees and multiple services, both individual and group. The strange thing is that it only happens with some users and not with everyone.

P.S. My services do not have a time limit for booking. The packages, however, do have an expiration date, but this shouldn't affect the issue

Thank you very much. The only way to see if it works is to put it on the live site and see if the clients still have issues. I will definitely do that. May I ask what you did to solve the problem? Did I make any mistakes?

Best regards

Hi Uros,

What if I disconnect Google Calendar? I'm not using it anymore anyway. I can remove it since I don't use it, and the problem should be solved, right? I'll remove the integration entirely.

Hello Uros, unfortunately, the problem is still occurring. I have removed the Google Calendar integration from the production site, implemented the Customer Panel 2.0, and my clients are still facing the same issue: they see the available time slots, but when they try to book, Amelia returns the following message: "time slot not available." Do you still have access to the staging site if you want to check? I have now removed the Customer Panel 2.0 from the production site again

Hi Uros! Thank you very much! I will make the customer panel 2.0 live during the day tomorrow so we can see if the customers are able to book. Can I ask if I did something wrong? Or what did you correct? This way I can be aware and not repeat the mistakes in the future. Thank you very much in advance.

Hi Uros, okay, thanks. I have tried it too, and it works, but with some customers, apparently randomly, that "slot not available" message keeps appearing. When it happens again, is there something I can ask the customer that might help to understand what is causing the problem?

Because if I try to book the lesson from the backend that the customer was unable to book, I can do it without any issues. I don't understand. 

If I switch back to the old panel, the customer can book the slot that they couldn't book with the new panel. It's really strange. Anyway, I'll try again.