We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I found a problem with the range slider,
As shown in the attached image, I have a decimal separator in the lower limit of the range. The upper limit doesn't have the separator.
My column is of type Integer and I also have the "Skip thousands separator" setting activated.
I found a solution using javascript but it's not working very well. I would very much like a permanent solution to this.
Kind regards,
Alexandru
Attached files: TMS-Error-Years.PNG
Hello Alexandru.
Thank you for reaching out to us.
I tested this locally and I was able to replicate the issue. It's been forwarded to our developers and as soon as I hear from him, I will get back to you. If they create a quick-fix I'll send it over as well, but if not - I believe the fix will be included in our upcoming update.
Thanks for reporting this!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks! Much appreciate it!
You're welcome, Alexandru.
I can only confirm that they logged a bug, but I don't have any info about the ETA at this time.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables