We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We are about to purchase the plugin but the cancellation process is key for us. We want users to be able to easily cancel their classes. Is the account linked to WP user account? Do admin have to approve cancellations?
Also, is it possible to display events/classes in a weekly calendar timetable?
Hello Oli,
Thanks for reaching out to us. A customer can cancel his appointment through the Customer Panel or via the cancelation link in notifications emails. You can configure this by adding a placeholder in notifications template. An admin doesn't have the option to approve the cancelation, since when it happens, an employee will get a notification that i has been canceled and you will be able to see this is in the backend, in appointment settings.
Regarding the events, we have an event list, where the events are displayed based on the date, so you will see something like this
Unfortunately, currently, there is no option to change the view of the event list. I hope it helps, if you have any other questions, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
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