Hello there,

Thank you for reaching out to us.

To resolve this issue, you could access the database, find the wp_amelia_providers_to_outlook_calendar table, and delete all the rows. After doing that, check the employees and see if the Sign-in button is present.

Here is a more detailed instruction with screenshots, how the table should look, this example is from our PhPMyAdmin :

This is a very rare glitch that happened only a couple of times before. Our developers are working on permanently fixing it.

Basically, what we do when an employee was connected, then loses the button for Calendar on their profile;

In the WordPress database, there is one of the Amelia tables, 

if you are familiar with any database manager tool such as PhPMyAdmin, you can find it, ( or you can use an easy plugin called WP phpMyAdmin) , and delete all the rows from this table :  wp_amelia_providers_to_outlook_calendar

( the wp_prefix is default Wordpress prefix, your tables probably have a different prefix, but you can easily recognize it, all tables have the same one)

And then on the right side, if you see any rows here - this is for employees that were previously connected;

simply delete the rows of the table, save the change;

And the issue should completely go away.

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Now, once you delete this, you will have to reconnect all employees who have previously lost their connection- but once you do it, the issue should not come back.

And please tell me when you test everything out if you still experience this issue.