We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I have an issue and the documentation doesn't really clarify things for me. I want to enable user registration in order to let customers use the customer panel. I've had some issues and i can t seem to find an answer. Could you walk me through the process please?
Thank you!
Hello Cristian,
Thanks for reaching to us. Let me explain a bit more. A customer panel is made as a "place" from where your customers can manage their appointments. This is useful when a customer has a package for example, since he can book appointments from here. To configure it, it's a simple process, you would need to create a new page with the customer panel (use this shortcode - [ameliacustomerpanel appointments=1 events=1] and then the URL of the page in User Role settings / Customers.
Don't forget to add the placeholder in the Notifications template. If you open the notifications and scroll down to the bottom, you will find a customer panel template. Here you want to add the placeholder %customer_panel_url% and this placeholder will read the information from User Role (recognize the page with the customer panel)
Each time a new customer books an appointment he will either get the customer panel access link or credentials (depending on the configuration)
All of these are better explained on this link, but i hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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