We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
all my clients have this problem when try to booking a service.
“The email already exists under another name. Check the name in no.”
how do i remove this operation
Attached files: IMG_2622.jpeg
Hi Marius!
This message appears if the same E-Mail adress is used, but with different name or phone numbers.
In the general setting of Amelia under Role settings > Customer there should be a field "Check customer's name for existing email/phone when booking"
You can simply deactivate this checkbox and the system does not check against the E-Mail adress of the user.
Attached files: amelia.jpg
Hello Marius and Maria,
Marius they get this error because they are booking with some other name as Maria mentioned in that case you need to turn this option off.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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