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all my clients have this problem when try to booking a service.
“The email already exists under another name. Check the name in no.”
how do i remove this operation
Attached files: IMG_2622.jpeg
Hi Marius!
This message appears if the same E-Mail adress is used, but with different name or phone numbers.
In the general setting of Amelia under Role settings > Customer there should be a field "Check customer's name for existing email/phone when booking"
You can simply deactivate this checkbox and the system does not check against the E-Mail adress of the user.
Attached files: amelia.jpg
Hello Marius and Maria,
Marius they get this error because they are booking with some other name as Maria mentioned in that case you need to turn this option off.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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