Thanks for reaching out to us. Customers can cancel or reschedule the appointments through the Customer Panel and the employee who is assigned to the service, which is previously booked, will get a notification whenever there is a change. By default, only a customer and employee will get a notification regarding each booking, but you can also include your email in notifications so you can also receive all these notifications.
Each appointment is visible in the backend and you can check the status of each appointment there, but, unfortunately, the appointment history option is currently not available within Amelia features. If there is a calendar sync with Amelia, all these appointments will be visible there, but you also want to increase the "maximum number of events returned" in Google Calendar settings. This will increase the number of events displayed on Google Calendar and should help.
As a dental office we offer appointment booking online with amelia. I think this has been for 5 years now.
So the frequency of usage increased, sometimes patients do cancel or reschedule appointments.
Can we see when this happened. We just see the individual appointment. but to check against our CRM-Calendar we would like to see a list of changes.
It is really a lot of manual work to check this ourselves manually.
We see some glitches with the calendar synchrinisation, we yet havent found out where the problem lies.
as we sync our CRM to google and amelia to google. So it is actually a 3-way connection that we need to use.
so it would be helpful to see the appointment history and changes in the dashboard.
thanks
Hello Jochen,
Thanks for reaching out to us. Customers can cancel or reschedule the appointments through the Customer Panel and the employee who is assigned to the service, which is previously booked, will get a notification whenever there is a change. By default, only a customer and employee will get a notification regarding each booking, but you can also include your email in notifications so you can also receive all these notifications.
Each appointment is visible in the backend and you can check the status of each appointment there, but, unfortunately, the appointment history option is currently not available within Amelia features. If there is a calendar sync with Amelia, all these appointments will be visible there, but you also want to increase the "maximum number of events returned" in Google Calendar settings. This will increase the number of events displayed on Google Calendar and should help.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables