We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I get it that it, that a amelia user is by default logged in to wordpress to be able to manage their appointments and account in the customers panel. Although, when i navigate to https://my-site.com/wp-admin or https://my-site.com/wp-login i can login with the "amelia-customer" and access the "admin-panel". Is there a way to prevent the user beeing able to login there at all? Or redirect the customer to a certain page?
I have added following script to the functions.php.
add_action( 'admin_init', function() { if ( ! current_user_can( 'administrator' ) ) { if ( ! current_user_can( 'wpamelia-manager') ) { wp_redirect( home_url() ); exit; } } } );This prevented the amelia services or amelia events panels from loading and they would simply remain gray....
Do you have any recommendataions how to disable the admin-area for amelia customers?
Hello Matej,
Thank you for reaching out to us.
The solution is to prevent the customers from having the WP user created for them by disabling the "Automatically create Amelia Customer user " option on the Amelia/Settings/Roles/Customers page.
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
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