Hello Jaramey,

Thanks for reaching out to us and apologies for the delayed answer.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Jaramey,

First of all, apologies for the delayed answer. I was able to log in to take a look. While your employees settings are configured to New York timezone, your WP timezone was configured to UTC timezone instead of the nearest city. I've changed the timezone to New York here, as well. Secondly, your employee work hours are configured from 10 AM to 6 PM, but if I check the service "AMI MX Basic Training" you notice that the timeslots are not displayed correctly. Since the timeslots are based on the service duration and employee work hours, in this service settings you also have buffer time before and after added, but these timeslots are not outside the employee work hours. So, the employee work hours are configured like this 

But on the booking form, you see the timeslots like this 

When you say " my customers can book times outside of the available work hours" is this related to a particular service or? I can't find which service is in question.