This ticket is a complaint and request for urgent help pertaining a previous ticket: 3639002.
I need to express that I am very dissatisfied with the service I have received. I pay a lot for this plugin and my first ticket was submitted two weeks ago. The problem is brushed over after each interaction. The investigations into it are done hastily and the responses are not helpful. The problem has not been resolved at all.
I have lost two clients and have not received a single apology or even acknowledgement of the fact. Only an expression that I waste your time because I opened three tickets.
Please try to put yourself in my position and imagine the frustration of having to wait in excess of 12 hours for a non-helpful response while having to make up excuses to my clients and having my functions put on hold. I would like to ask that you look into the reason why the service I am getting is inefficient and please try to assist me in solving the matter.
I regret having to make another ticket. The intention is not to waste your time, but simply to be connected with somebody that can actually help.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration you have experienced with our service. Your feedback is invaluable to us, and we deeply regret that you have not received the level of assistance and resolution you rightfully expect.
We understand the importance of timely and effective support, especially when it comes to resolving critical issues impacting your business. Please rest assured that we take your concerns seriously and are actively investigating the root cause of the problem you've encountered. Our developers are working diligently to identify and address any underlying issues to ensure a swift and satisfactory resolution.
We genuinely regret any loss of clients and understand the impact this may have on your business. We are committed to rectifying the situation and restoring your confidence in our service.
Again, we apologize for the delay in resolving this matter and any inconvenience it may have caused. Please know that we are dedicated to providing you with the support and assistance you need to address your concerns effectively.
Thank you for your patience and understanding as we work to resolve this issue promptly.
Dear Amelia representative,
This ticket is a complaint and request for urgent help pertaining a previous ticket: 3639002.
I need to express that I am very dissatisfied with the service I have received. I pay a lot for this plugin and my first ticket was submitted two weeks ago. The problem is brushed over after each interaction. The investigations into it are done hastily and the responses are not helpful. The problem has not been resolved at all.
I have lost two clients and have not received a single apology or even acknowledgement of the fact. Only an expression that I waste your time because I opened three tickets.
Please try to put yourself in my position and imagine the frustration of having to wait in excess of 12 hours for a non-helpful response while having to make up excuses to my clients and having my functions put on hold. I would like to ask that you look into the reason why the service I am getting is inefficient and please try to assist me in solving the matter.
I regret having to make another ticket. The intention is not to waste your time, but simply to be connected with somebody that can actually help.
Many thanks.
Jeanine Rüder
Hello Jeanine,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration you have experienced with our service. Your feedback is invaluable to us, and we deeply regret that you have not received the level of assistance and resolution you rightfully expect.
We understand the importance of timely and effective support, especially when it comes to resolving critical issues impacting your business. Please rest assured that we take your concerns seriously and are actively investigating the root cause of the problem you've encountered. Our developers are working diligently to identify and address any underlying issues to ensure a swift and satisfactory resolution.
We genuinely regret any loss of clients and understand the impact this may have on your business. We are committed to rectifying the situation and restoring your confidence in our service.
Again, we apologize for the delay in resolving this matter and any inconvenience it may have caused. Please know that we are dedicated to providing you with the support and assistance you need to address your concerns effectively.
Thank you for your patience and understanding as we work to resolve this issue promptly.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables