Hello Shauna,

Thanks for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Shauna,

Thanks for the invitation, i've managed to find it. Let me consult developers and I will get back to you as soon as possible with the information.

Thank you again for your patience and understanding. 

Hello Shauna,

It has been added successfully now. The icons should be shown properly now (only for the scheduled notifications). As for the appointment details changed notification template, this has been addressed already as an issue and we are working on fixing it for the future update.

Hello Lara,

I would kindly ask you to open a new ticket regarding the issue that you have. We will provide assistance there. Our policy is to have one ticket per topic and one ticket per user. Thank you for your understanding. 

Hi Shauna,

Unfortunatelly, it's hard to promise an ETA at this moment, but I'm going to forward the information to the developers again. Regarding the forwarding, there is a solution to add the email in Notifications settings, but this only works for employees. To forward the emails that customers receive, I believe that each customer should create a "forwarding" rule, that is impossible to ask from all of your customers.