We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
Just trying to fine tune some workflows around an Amelia set-up to manage meeting rooms. Default payment is by Stripe with OnSite payment an option on check-out for tenants of the site. (An automation in Make.com checks the email against a registered list of tenants and emails any non-tenants that select onSite payment with a link to pay).
In Amelia, the default booking status is "Pending" and the booking status is set to update automatically when payment is made via the client dashboard/payment link.
Ideally, where Stripe payment is made during the booking process I would like the booking status to be "Approved". This would seem logical, given the ability to update status when paid. Is this possible? If not, can you tell me if it's possible to somehow automate this with a cronjob or perhaps through an external automation?
As an aside, I've created a pretty cool automation to generate and send VAT invoices, which I know is an issue for many people. My solution feels way better than using WooCommerce, which I also tried. I'm think of writing an article on it for my own website. Is this something you would be interested in?
Many thanks.
Hello Derek,
Thank you for reaching out to us.
In regards to the first question in regards to different booking statuses based on payment method, unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
In regards to the second question, can you please reach out to our marketing director at the following email: [email protected] and ask them about the article that you mentioned?
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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