Hello there,

Thank you for reaching out to us.

Can you please check and send us screenshots of your WooCommerce rules?

Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an appointment will be created.

To stop Amelia from creating an appointment for "Processing" or "On Hold" statuses, you can simply comment those lines of code in ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php

add_action('woocommerce_order_status_on-hold', [self::class, 'paymentComplete'], 10, 1);
add_action('woocommerce_order_status_processing', [self::class, 'paymentComplete'], 10, 1);

I hope that helps.

Hello again,

It looks fine but we can never be 100% sure. Please monitor this and let us know how it goes.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

These are 2 separate appointments so she booked them 2 times not once. Please check in WooCommerce if she paid for the other time slot from 08.30-09?

Looking forward to your reply. 

Hello again,

We will forward this to our dev team and as soon as we get feedback from them we will contact you again on this ticket. 

Hello Andreia,

Apologies on the delayed answer. Marko is on vacation, i will take this one. I will pass this issue to our QA team for further testing. If it keeps making double bookings, you can revert to a previous version using the procedure we sent you in one of the previous responses.

Also, if the order status is changed to 'canceled' when your customer doesn't pay within a given period, you can create a rule in WooCommerce settings to update the appointment status accordingly. Something like this:

Hello Andreia,

You can find it at Definições -> Ver Definições de Pagamentos -> scroll down to WooCommerce and expand it

Hello Andreia,

I'm sending over the Amelia 7.5 via WeTransfer. You can forward it to your developer. Let me know if it works.

Hello Andreia,

I've sent the Amelia 7.4.3 now, apologies. You can check this one.