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  Public Ticket #3645106
Notification email when number of attendees changes events with payment links
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  •  4
    DesignBurst started the conversation

    Hello

    Here's the scenario:

    I have setup a party booking event. If people phone to add people to the booking then the admin should be able to login backend and add in extra tickets to the event. I have this working. Then when adding tickets it asks if I want to create a payment link, this also works as when you visit customer panel I can see the pay now button and it correctly calculates the difference due and the person can pay via Stripe. Fantastic. However it sends no notifications of the modifications to the customer email. I noticed I had the notification disabled for event changes so I activated it but still no emails send for event attendee changes. 

    The Ask:

    Can you advise me how to set up email notification so that the customer gets an email with payment link when the admin add in people to the backend event booking?


    Thanks 

    Marianna

  •  702
    Stefan replied

    Hello DesignBurst,

    Thanks for reaching out to us. Well, there isn't any specific configuration needed. As you already noticed, there are appointments for services and events. In your case, you want to make that the "event details changed" template is turned on. Every time when details are changed, an email will be sent with new information.

    Also, make sure that the SMTP protocol is configured for email settings. This is the most convenient and proven way of sending the emails with Amelia, since emails that are sent with PHP or mailgun are usually flagged as spam and it takes more time to be sent.

    Can you please check and let me know if it works?

    Kind Regards, 

    Stefan Petrov
    [email protected]

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  •  4
    DesignBurst replied

    Hello Stefan

    I have set up the specific reply as an email notification and I have included the Payment link in the email. However teh email does not sent when I add new attendees to an event. It only sends and email when the date or time or description of an event changes and it goes to all people signed up for the event. This is not what I want. What I want is for an email to send when I manually add a new attendee to an event, in this case the tickets are prices Child €20, Adult €6. I want it to send an email automatically to the customer when the new attendees are added to an event. 


    Kind regards,

    Marianna

  •  702
    Stefan replied

    Hello DesignBurst,

    Thanks for the additional information. 

    Unfortunately, there is currently no such option with Amelia's built-in features. 

    Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

    You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.


    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables