We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there!
we have an issue, maybe could be a setting error or any update problem. The thing is, we need 4 hours min time before booking...example: its 12pm I should see all blocks available from 4.30pm to the end of the day, but the calendar its showing from 6pm to end of day...Whats wrong?, we put 4 hours at general settings and apply for all services.
This problen happens only for bookings at same day.
Hello Jorge,
Thanks for reaching out to us. Please check the WP timezone settings. This could be an issue with the timezone settings if it's not configured to nearest city in your timezone. Please configure it like this, if it's not already. Also, just to mention, this option can be configured for each service separately, regarding the option in General settings. You also want to check if the settings are different for particular services.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan!
You right!, a few weeks ago, here in Chile change to a winter time zone (GMT-4) and WP TimeZone was -3GMT. We set the correct parameter and sistem works perfect!.
TKS!!, have a nice day!