Hello,

I have two issues to ask about today that may or may not be related to each other.

#1: I am not able to deactivate the plugin from the Activation Settings section of the Amelia settings. I get an error message that says: Error - Unable to deactivate plugin. Please try again later. I know one way to fix this would be to completely delete the plugin and delete plugin tables and start fresh. This would be very cumbersome because this website has everything already setup. The reason that I want to deactivate is because I do not see this website listed on my domains list, so there must have been a glitch in the activation stage. I would like help fixing this problem so that the activation is correct and listed in my domains as it should be. If the only solution is to remove and delete plugin tables and re-add it fresh, I would like some assistance with a workaround to export the necessary data and re-import it afterwards so I don't have to re-create every customization again from scratch manually.

What I have done so far to try to fix this is I have tried to deactivate and re-activate the whole plugin, but that did not help.

#2: I am not able to make a purchase using the Stripe payment method. I have verified with Stripe and my bank that everything is setup correctly except for one thing. I will include what they said below. They asked us to add something that I can't find a place to add from the settings and I need help knowing where to put it or if there is something else I have overlooked in the setup process.

Stripe Support Response: "We have noticed that your livemode Stripe integration is experiencing errors because you're not providing a return_url in your PaymentIntent.

The return_url is the URL that your customer is directed to once they have completed their payment. As of version 2023-08-16 of the API, we now require that a return_url is provided upon PaymentIntent confirmation. We recommend updating your code to reflect this change and to prevent any further errors."

Thank you up front for your help on these two matters. If you need site login details, please let me know and I will post them in private. If you have the answers to this without needing access, I look forward to hearing it soon!

Hello again. I have updated to the latest version and the same issues remain. Can you please take another look ?

I have extended the expiration for the login link and I checked both issues from the original ticket request. Neither are working. I added a test event called “Test Event Khadija” and it still has an error when I try to sign up and pay. The deactivation also still fails. 

1. How do I give you phomyadmin access? Can we schedule a zoom meeting and share screen or something?

2. The stripe keys are brand new, so I really doubt that it needs new keys … are you sure of this?

Hello,

Yes Google chat is fine with me. 

I am waiting for you on Google Chat now.