The no show feature is fantastic, as it really helps keep track of clients.
Finding out if a client is a "no show" generally is realised after 5 minutes into the session. I either call them and they say "oops! I forgot" or they text an hour before the session, of which there is a cancellation fee.
In both of those situations, I am unable to flag the event as a "no show" until the event has finished. And by that time I've completely forgotten about marking it as a "no show"
Moreover, as I travel a lot and am in different time zones (and see all my clients via zoom) the "no show" feature gets confused when I'm able to flag it as a no show.
I was wondering if I am missing something or if this is indeed how it was designed? Or if there is a setting I can turn off to give it more flexibility?I only ask, because I would imagine most Amelia users would find those issues a little cumbersome.
A no show feature is made to give you the option to "mark" the customers that didn't show on the appointment. This tag will let your employees know if the customer is a no show and then they can decide if they want to approve of reject the appointment (depending on if the appointment status is set to pending)
You are only able to mark it as no show when the appointment is finished, which is logical since this is when you will know if the customer has arrived or not to an appointment. You are not able to "mark" a customer as "no show" in advance.
It does seem to be logical from the outside. But when you're actually working with clients every day with meetings, my experience (in my industry at least), is that a client may call me an hour before and cancel the session. As I have a 24 hour cancellation policy, I personally would flag this as a no show, even before the session has even started!
But I also hear where you're coming from!
It seems like both scenarios make sense depending on the use case scenario.
Anyway, just thought I'd share my 2 cents, as I suspect the more feedback you get, the better!
Of course, there is always room for improvement. I'll make sure that i forward all this information to management/developers so we can improve the user experience.
Looking forward to hearing from you regarding other questions and issues.
Hi Lixia - Look at the attachment (settings-> roles->customer). For some reason they've put it under the customer tab in settings and not admin.
And then you'll see that as an option come up afterthe session is completed; which at face value does make sense for it to work that way....but not in every use case scenario.
Either way, it is a good feature which helps you keep track of which clients are flakey.
Hi,
The no show feature is fantastic, as it really helps keep track of clients.
Finding out if a client is a "no show" generally is realised after 5 minutes into the session. I either call them and they say "oops! I forgot" or they text an hour before the session, of which there is a cancellation fee.
In both of those situations, I am unable to flag the event as a "no show" until the event has finished. And by that time I've completely forgotten about marking it as a "no show"
Moreover, as I travel a lot and am in different time zones (and see all my clients via zoom) the "no show" feature gets confused when I'm able to flag it as a no show.
I was wondering if I am missing something or if this is indeed how it was designed? Or if there is a setting I can turn off to give it more flexibility?I only ask, because I would imagine most Amelia users would find those issues a little cumbersome.
Thanks
Hello ronnie,
Thanks for reaching out to us.
A no show feature is made to give you the option to "mark" the customers that didn't show on the appointment. This tag will let your employees know if the customer is a no show and then they can decide if they want to approve of reject the appointment (depending on if the appointment status is set to pending)
You are only able to mark it as no show when the appointment is finished, which is logical since this is when you will know if the customer has arrived or not to an appointment. You are not able to "mark" a customer as "no show" in advance.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hi,
It does seem to be logical from the outside. But when you're actually working with clients every day with meetings, my experience (in my industry at least), is that a client may call me an hour before and cancel the session. As I have a 24 hour cancellation policy, I personally would flag this as a no show, even before the session has even started!
But I also hear where you're coming from!
It seems like both scenarios make sense depending on the use case scenario.
Anyway, just thought I'd share my 2 cents, as I suspect the more feedback you get, the better!
Thanks again.
Ronnie
Hello ronnie,
Of course, there is always room for improvement. I'll make sure that i forward all this information to management/developers so we can improve the user experience.
Looking forward to hearing from you regarding other questions and issues.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi I'm very interested in this now show flag. how to set it up?
Hi Lixia - Look at the attachment (settings-> roles->customer). For some reason they've put it under the customer tab in settings and not admin.
And then you'll see that as an option come up after the session is completed; which at face value does make sense for it to work that way....but not in every use case scenario.
Either way, it is a good feature which helps you keep track of which clients are flakey.
Attached files: Screenshot 2024-05-11 at 8.09.14 AM.png