We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Since the most recent update our amelia booking system is failing miserably - there are lots of issues we have encountered such as book event buttons being hidden out of site on mobile devices so customers could not proceed - now we had to revert back to having stripe directly linked through amelia where as before we were able to over write the On-site payment option & redirect them to a payment link page on stripe - can we do this on the new version? I cannot see how please help - my client has lost so many customers since the most recent amelia update they want to cancel it but i am trying to prevent this
Hello Miss c r white,
Thanks for reaching out to us. Can you please provide more information / details for better understanding of the issue? According to your message, what i understand is that the event buttons are not displayed properly, so your customers are not able to proceed with the booking?
Kind Regards,
Stefan Petrov
[email protected]
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