Hello there,

Thank you for reaching out to us.

Other plugins can not affect Amelia so they can not change it. We will explain how Ameia works and what you need to set.

So Amelia follows language that is in WordPress after that it follows page locale language that is set

On this page you have set this to German in page locale language but on the English page you did not set page locale language

You need to set page locale language for each page that is on different languages so that Amelia can be translated. You need to set this page language for each page and then Amelia will be translated automatically.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We will take a look at this now and as soon as we have more information we will contact you again on this ticket

Hello again,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. 

Hello again,

We just got the feedback from our colleagues and they have told us that on this link you need to change the labels to English (since German is your default language):

Then those changes will be visible on the site. But on this page, not the one you sent us

These links from the last answer, which contain /vividtest/, are actually links from a staging site called vividtest

So - you have to add labels to Customize (here) and then the changes will be visible on the front (here)

The point is that Amelia will automatically translate any label that has not been modified.

But for all labels that have been changed, a translation must be entered.

What that means for example

Backend

Frontend

You have changed the default label and now it is not automatically translated to English.

If the default translation is removed from back:

Front automatically translates to the default translation pulled from Amelia:

And since you have translated almost every label you have in the form, now you have to enter every translation for it for every label for every language. That's why somewhere there is English and somewhere there isn't.

Once you set this up all should be fine.