We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Please help I'm not receiving the reminder notification i did all the setting.
Here is my website link https://chanasbeauty.com/
currently its in construction mode
Hi chana,
Can you tell me did you set up the Cron Job for the scheduled notifications directly on your Hosting Server, or are you using the WP Crontrol Plugin to configure the PHP Cron Event?
If the cron job is configured correctly, and you're able to manually run it (as explained in this video), please check if you're using Cloudflare.
Cloudflare has a firewall that can block the requests.
There's something called the "Super Bot Fight Mode protection" - If you turn this off, it should be working fine after that.
Let us know if that helps.
If you still can't determine the issue, we can do a remote test with your permission, if you can send us Administrator Username and Password.
If you send credentials, just make sure to mark the reply as PRIVATE, so then only we can see it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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