As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Installed plugin but won't activate.
I get the following error:
Master-Detail Tables add-on for wpDataTables requires wpDataTables version 6.0. Please update wpDataTables plugin to be able to use it!
I am currently on version 6.5.2
Help!
Hello,
It is not possible to have wpDataTables updated to 6.5.2 because the current latest version is 6.3.2. as you can see on our changeLog https://wpdatatables.com/help/whats-new-changelog/.
Since you see that error, it means you must have wpDataTables older than version 6 installed.
You need to update it.
The most important first step is to check this option;
In the main plugin settings/'Prevent deleting tables in database'.
When you have that enabled, it means that all your tables, settings and charts will remain safe in your WordPress Database, so you can safely update the plugin.
If you activated the purchase code in wpDataTables Settings/Activation, the update should be offered in the Plugins section.
On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates.
See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures from this Guide :
Updating the plugin to the latest version
Let me know how it goes.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables