I am writing to you today to report an issue I am encountering with the Amelia booking software when managing appointments for clients who have subscribed to "Package" offers.
The scenario:
I create an appointment for a client by debiting one session from the corresponding package.
The session is correctly deducted from the package.
I then want to add a second person to the same time slot, which is open for two people.
However, I cannot assign this slot to the second person by debiting a second package.
The only solution I have found is to create the second appointment directly in the schedule, which is not in line with the intended functionality of packages and does not debit two packages.
I would be grateful if you could provide me with a solution to allow me to debit two packages for the same service open to two people.
Thank you in advance for your assistance and time.
Thanks for reaching out to us. Let me explain how package booking works. Once a customer books a package, you, as an admin will have an option to manage these appointments in the backend. This means that you can book a package manually for any customer, as well as appointments inside those packages. But, this only works for a certain package. You will be able to book an appointment for each package, but only for a certain customer who has purchased a package. There is no option to book multiple appointments for different customers and for the same service, in the same package. A certain package is only assigned to a certain customer, and all appointments are assigned to that customer/package.
I hope it helps. Please, let me know if this is what you are looking for if i can help you with anything else.
Unfortunately, this does not address my request. In my case, both clients indeed have different packages, and the time slot is indeed available for two clients. The only issue is that I am unable to debit the package of the second client. Both clients do have a package corresponding to a duo activity.
I've found a solution that works for me, without really understanding why this feature was blocked. I've activated the slot (see photo). I'm sharing my solution.
Dear Amelia Support Team,
I am writing to you today to report an issue I am encountering with the Amelia booking software when managing appointments for clients who have subscribed to "Package" offers.
The scenario:
I would be grateful if you could provide me with a solution to allow me to debit two packages for the same service open to two people.
Thank you in advance for your assistance and time.
Sincerely,
Hello Delphine,
Thanks for reaching out to us. Let me explain how package booking works. Once a customer books a package, you, as an admin will have an option to manage these appointments in the backend. This means that you can book a package manually for any customer, as well as appointments inside those packages. But, this only works for a certain package. You will be able to book an appointment for each package, but only for a certain customer who has purchased a package. There is no option to book multiple appointments for different customers and for the same service, in the same package. A certain package is only assigned to a certain customer, and all appointments are assigned to that customer/package.
I hope it helps. Please, let me know if this is what you are looking for if i can help you with anything else.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stephan,
Thank you for these explanations.
Unfortunately, this does not address my request. In my case, both clients indeed have different packages, and the time slot is indeed available for two clients. The only issue is that I am unable to debit the package of the second client. Both clients do have a package corresponding to a duo activity.
Sincerely,
Hello Stephan,
I've found a solution that works for me, without really understanding why this feature was blocked. I've activated the slot (see photo). I'm sharing my solution.
Best regards,
Attached files: Solution.png
Hello Delphine,
Perhaps i didn't understand correctly, but I'm glad that you were able to find the solution that is most appropriate to your needs.
Certainly, if you came upon any other issues or if you have a general question, feel free to ask and we will kindly assist.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables