Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Thank you for being so understanding, and we hope you enjoy the long weekend!
If the booking is submitted with a remaining amount of zero, the booking template remains stuck in the loading phase. (Only Mollie payment activated on the front-page)
Attached files: Enter_Coupon_100.png
Booking_Loading_Error.png
Hello Philipp,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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Hello Stefan,
sorry for the late reply, I didn't receive an email notification about your comment in this ticket.
I've send you a private message.
Best regards,
Philipp
Hello Philipp,
Thanks for the access. Apparently, i was able to see the issue, but apparently, i wasn't able to reproduce the case on our locahost. Is there a change to provide the staging site along with the log in credentials?
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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Hello Stefan,
Please explain why access to the staging site is necessary if the error can already be reproduced on the test site.
Test site and staging site use the same server, PHP and Wordpress settings.
Best regards,
Philipp
Hello Philipp,
You are right, there is no need for a staging site. Let me troubleshoot this more with developers and i will let you know as soon as possible.
Thank you for your understanding and patience.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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Hello Philipp,
Apologies for the delayed answer. Apparently,
This is a reCAPTCHA issue. The form works when we turn it off. Additionally, we managed to reproduce it locally with incorrect "Google reCAPTCHA Site Key" and "Google reCAPTCHA Secret Key". Can you double-check your integration?
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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Hello Stefan,
Thank you for finding the cause so quickly! I will check the keys, until then the workaround of deactivating Google reCAPTCHA in the plugin will suffice.
An error message for incorrect keys when calling the plugin would certainly be desirable for the future.
Best regards,
Philipp
Hello Philipp,
Thanks for the feedback. I will certainly pass this information / request to developers / management. Of course, let me know if it works or if you have any other questions or issues.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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