Hi 

Our client's Outlook integration stopped working, I've followed your updated instructions and created a new integration with Microsoft Azure.  

I can see that the calendar is properly connected as I can see the different Calendars in the dropdown from the outlook account it needs to sync with.

However, no existing appointments from the website are showing on the calendar, how can we force it to sync all existing appointments? 

Many thanks
Jon

Hi Stefan, 

Thanks for the reply. Yes, we can see the calendars in the expanding menu so the connection is there for sure.  

I have increased the Maximum Number of Events Returned to 999, but this still hasn't made a difference and the event are still not appearing.  

Is there something that can be done to force a one time sync? 

It's also worth mentioning that the calendar did used to be synced before with this same calendar/outlook account (last year) but I have reconnected it as it stopped working. 

Many thanks, 

Jon

Hi Stefan, 

Appointments have begun to show in the calendar, from any appointments booked from this point onwards.  However we ideally need the calendar to backward sync all the existing appointments that were in the website as well, not just the ones that are booked from now.  Is that possible? 

Many thanks,

Jon

Hi Stefan, 

Ok thanks.  If we go in and edit the existing appointments, can that cause it to resync?

Thanks,