Hello Team,

I've configured the payment system using Woocommerce. However, I'm encountering an issue where although payments are successful via Stripe, appointments aren't appearing in the Amelia Booking System. Could you assist me with resolving this problem?

Please note that this is an intermittent issue. 

Hi Uros, It happens randomly with any customer. unfortunately there is no pattern for it. I've been noticing since 2 weeks already. 

Well, this happens once or twice a week. could you help me with it. 

Thank you. 

Hi Uros, 
Here's the Appointment Details.

I’m not able to find this customer’s booking details in Amelia Booking System. There's no data of these appointments in Amelia booking system & calendar. Also there's no email notification sent to Customer. 

Customer Details:

Name: Anders Rasmussen
Email: [email protected]
Phone: +65 97280139
Amount: $440
Payment Date: 14th May (today)

Customer Details:

Name: Tammy Chan
Email: [email protected]
Phone:  +6590677482
Amount: $400
Payment Date: 11th May 

Name: Jasper Bird
Email: [email protected]
Phone:  +6588371973
Amount: $220
Payment Date: 10th May

Customer Details:

Name: Anders Rasmussen
Email: [email protected]
Phone: +65 97280139
Amount: $400
Payment Date: 3rd May (today)

Please help me debug the issue.

Hi Uros, 

Can you please help me look into it with urgency?

Hey Uros, 
Please note that this is an intermmittent issue.

Can you help me find the root cause of this issue? 
Thankyou

May I know how are you testing the issue?
Please share screen recording with me.

Thank you.

Hello, Uros,

You don't need to replicate the issue. I've given you the appointment details where it occurred last week. Please review them. Can you assist in identifying the direct solution? I've included all necessary information. Kindly troubleshoot using the provided appointment details.

If you make any changes to the system, please inform me of the modifications.

An issue arose today; here are the appointment details:

Customer Details:

Name: Anders Rasmussen Email: [email protected] Phone: +65 97280139 Amount: $440 Payment Date: 14th May

Name: Tammy Chan Email: [email protected] Phone:  +6590677482 Amount: $400 Payment Date: 11th May 

Name: Jasper Bird Email: [email protected] Phone:  +6588371973 Amount: $220 Payment Date: 10th May

Name: Anders Rasmussen Email: [email protected] Phone: +65 97280139 Amount: $400 Payment Date: 3rd May (today)

Please help me debug the issue.

Thank you. 

Hi Uros,

I'll not be able to change the payment method. could you please suggest another alternative ways? 

Thank you.