As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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I have a question regarding the possibility of adding a "cancellation fee" (8%) when clients decide to cancel their appointment, which we allow up to 24hrs. in advance of the booking. Is there a place to include the fee through the Customer Panel so that the Amelia system intuitively knows when to add this additional charge to complete the cancellation?
If this is currently not possible through existing Amelia protocols, can it be added as a feature? Thank you for your time!
Hello there,
Thank you for reaching out to us.
Unfortunately, currently, this feature is not built-in in Amelia. At this time you can only accept for example deposits and send them a payment link where they need to pay the rest before the appointment starts. If they do not pay you keep the deposit. But if you ask for a full payment at the end of the booking process then what you want to achieve is not possible Im afraid and we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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