We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How do I have text notifications about new customer appointments only go out to the employee in the appointment and not every employee?
Right now, when a customer signs up for an appointment, a text notification is sent out to every employee in the company even if they're not attending the appointment.
Attached files: Text Notification (4-30-24).png
Hello Joshua,
Thanks for reaching out to us.
By default, only the employee who is assigned to a particular service will get an email regarding the booking, as well as the customer who is booking an appointment. Not sure about your employee setup, but you need to use a different email for each employee. There is an option in the Notifications settings, called "Send all notifications to additional addresses". Please check if those emails are added here, perhaps.
Kind Regards,
Stefan Petrov
[email protected]
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