We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
also, notifications are not being sent so they are not even getting payment link...
Hello Beverlee,
Thanks for reaching out to us. Unfortunately, when booking manually an appointment for a customer in the backend, its automatically configured to "on-site" payment method. You can put a payment link in the notification template (that is sent once the appointment is booked) on which, a customer can pay for an appointment. You can find more information regarding payment link on this link.
Regarding the notifications, in most cases, this issue is happening because of the wrong configuration. For mail settings, we recommend using the SMTP protocol since it's the most convenient and proven way of sending emails. Please find more information on this link.
Of course, for any additional questions, feel free to reach out to us and we will kindly assist.
Kind Regards,
Stefan Petrov
[email protected]
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