We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The newly updated account panel has an error in displaying the appointment time. It works correct in old panel.
See screenshot for old vs new: Appointment was booked at 6am - New panel displayes 4am
Failure: It does not apply the timezone correctly by default - only when clicking and changing the panel timezone dropdown, the panel corrects the value.
Setup:
Ticket with related issue: https://tmsplugins.ticksy.com//ticket/3636432/
Attached files: Screenshot 2024-04-30 at 06.27.49.png
Screenshot 2024-04-30 at 06.24.23.png
Hello Samuel,
Thanks for reaching out to us and apologies for the delayed answer. We have identified a bug already with the timezone in customer panel, but let me investigate a bit more the use case with the new customer panel.
I will let you know as soon as i have the information.
Thank you again for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
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Same problem for me, there was any solution? we have to wait for another update?
I'm glad to see i'm not alone, I though it was a mistake from my side but I have exactly the same issue, 2 hours shift between what it is displayed and what is booked.
Time in notification & agenda is OK; but the time displayed in customer account is shifted 2 hours less.
Please update quickly, this creates a lot of confusion from customer side.
Hello everyone.
I just updated the extension and the problem was resolved.
Hi guys,
Apologies for the delayed answer on this one. As Kasperski already mentioned, this is fixed with the latest update of Amelia 7.5.1
Make sure that you update and it should be working properly.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables