We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
my wife has on her website wpamelia running for booking. now she has a question if she can book extra appointments as admin in the calender on a specific date where the external customer can't book anymore. but where she book it herself. exampl on sat 4 may she want to book extra appointment for customer but customer can't do it self. so when she wants to do it at 2pm she can't book it as admin . is this possible? she is thinking on purchasing this.
Attached files: amelia.jpg
Hello there,
Thank you for reaching out to us.
If you already have our licenses, please write to us in the Ameliacategory. The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato.
Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
As for your question we do not quite understand what you want to achieve but we will try to help as best as we can.
We have option called allow admin to book outside employee work hours you can find it in role settings. However, this as the name says you only use to book outside employee work hours. You can use this to double book for example if your employee is already booked on another appointment or if employee has something as busy in their calendar they will not be available for booking. Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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