We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
I created a Custom Field on our reservation form and have a question regarding the "Selectbox" feature. We've used it to create two separate project options for our clients to from choose for their appointment. One project option in particular - the pumpkin - will need to add an additional charge of $10/person if this project option is selected for the appointment. Will I need to create this as an "Extra" on the form in order for it to add to the total cost for the appointment per person or is there a way to do this intuitively from the Custom Field page?
Hello Shara,
Thanks for reaching out to us. While you can use custom fields to get extra information from customers, you would need to use "extras" to offer something "extra" besides the "standard" service. For example, you could have a standard service with the pricing of 50$, but then you can have "extra" feature (pumpkin) with 10$ more. In total, when all of this is selected, it would be 60$. Custom fields, on the other hand, can be used just to "collect" information.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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