We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We've a site for a yoga studio and have found what we think could be a glitch in the plugin.
We have several services set up as yoga classes tought by a number of employees. Most of the classes are attended by standard amelia customers, but occasionally other empolyees also want to attend classes that they are not teaching. If they try to book onto a class whilst logged in to the site as an employee, they are unable to book on to any classes apart from their own. I can't see any reason for this to not work. If anything, I would be less surprised if they were unable to book onto their own class - but it's all the classes that they're not teaching on that they can't book on to. They get the error shown in the attached screen grab.
Can you please help?
Thanks
Mike
Attached files: Screenshot 2024-04-29 at 11.03.43.png
Hello there,
Thank you for reaching out to us.
This is because in Amelia you can not have multiple roles or you will create a conflict of roles. They need to book from the incognito mode or when they are not logged in and they need to use a new mail. They must not book with the same mail.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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