We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Heres a thought.. Maybe do a video showing the people that a NEW TO AMELIA.. how to access the customization section before they CANCEL!!
I've been trying to open the customization for over a week watching HOURS AND HOURS of videos that show you how to CUSTOMIZE AFTER THE FACT!
HOW DO I NSTALL THE UPGRADE to customize.? Do I need to upload a new plug? Do I uninstall and then re-install? )Tried that multiple times as well) None of the videos look like my version that i purchased. You state in the videos.. "Just go to Customize and it takes you here" and then you begin your tutorial.. Thats great for the folks that are able to figure out how to install the new version. My version is super limited even though I have upgraded. Ive read through the FAQ and tries all instructions.. MY BACK OFFICE WILL NOT ALLOW ME TO LOGIN OR ADJUST ANYTHING..
PLEASE HELP!!
Hello again, Michael.
Since we already covered this topic on this link, let's continue our conversation there. Since this is the same topic, i will mark this as a duplicate.
Thank you for understanding.
Kind Regards,
Stefan Petrov
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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