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While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3637142
Error after installing Master Data
Closed

Comments

  • Christopher Ross started the conversation
    April 28, 2024 at 5:36pm

    Hello.

    I am on the latest version of WPDataTables, and just purchased & installed MasterDetail. I selected the checkbox to turn it on, but no other changes made. However, I'm now getting this error when I Save Changes.

    Duplicate entry '0' for key 'id'

  • Christopher Ross replied
    April 28, 2024 at 5:40pm

    Update: I disabled the add-in, and now my table isn't loading. I am just getting a spinning wheel.

  • Christopher Ross replied
    April 28, 2024 at 5:54pm

    Update: Ok, I found that changing the column position after enabling MasterDetail is not a good idea. That is what caused the hang. I had to 1) disable MasterDetail, and 2) delete the offending column. I then went back and, instead of displaying the pop-up via Link (which created the column) changed it to On Click. No error message now.

  •  1,895
    Miloš replied
    May 3, 2024 at 7:46pm

    Hi Christopher,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    Can you confirm if you are using the latest wpDataTables 6.3.2 along with the latest Master Details 1.3.7?

    We are unable to reproduce this issue, but maybe you have something specific we did not try yet.

     We would like to check if it is a bug on our end or if it might be an isolated issue on your Site.


    Would it be possible if you could please record your screen and try to make another Table to reproduce the same issue and the same steps, so we can see how the issue happens on your table/setup?


    Then we can try to repeat the same steps and reproduce it, maybe we are not doing everything the same when we try.


    If the Video gets too large, upload it to weTransfer or GoogleDrive and send me a download link.

    Also, if the video shows any sensitive data, please make sure to mark the reply as PRIVATE, then only we can see it.

    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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