We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I cant save new or duplicate events when i click save it doesnt do anything it just flashes then stays on the creating an event bit and if i click off its not saved or in the list of events.
Hello Chris,
Thanks for reaching out to us.
Please check if the user has multiple roles assigned. This could be a mixed roles issue. A user should only have one user role assigned (either admin, or customer, or employee). The reason why you are not able to save it, is probably because Amelia is confused about which permissions to give to the client. You can check this is WP user section, on the right side there is a column with the user roles.
Please, let me know when you check.
Kind Regards,
Stefan Petrov
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
I'm having the same issue. I used to be able to duplicate events and now its not working at all. BUT I can recreate the event from scratch and it saves... Very frustrating. Do you know why this is?
Thanks,
Alyson
Hello Alyson,
I would kindly ask you to open a new ticket and we will provide assistance there. Our policy is to have one issue or question per ticket, so our customers and colleagues can find them more easily.
Thank you for your understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables