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  Public Ticket #3636432
Customer account showing an hour earlier
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  •  9
    Francesca started the conversation

    when we book appts 

    The customers account shows them as an hour earlier


    example is

    Tuesday coming at 4:45 with Maya - client called Ellie for Russian lash infill

    Her online account shows 3:45


    we changed her appt to 3:45 and her customer account changed to 2:45

  •   Francesca replied privately
  •   Marko replied privately
  •  9
    Francesca replied

    when does the new update come out?


    we don’t like to manually uninstall and reinstall as last time we lost our system for 3 days 

  • Samuel Bauer replied

    It's the "new" account panel version for me - It does not apply the timezone correctly (only when using the panel timezone switcher!!). Please see images attached. Switch to "old" version of the panel in the meanwhile! 

    Attached files:  Screenshot 2024-04-30 at 06.27.49.png
      Screenshot 2024-04-30 at 06.24.23.png

  •  1,564
    Marko replied

    Hello again Francesca,

    You do not need to manually update if you enabled automatic update settings in WordPress plugins section. And in case you do this issue is not related to Amelia in that case. Amelia is updated manually or automatically in a matter of seconds so if you experience any issues that last for days this due to some other issues on your site or with hosting provider not with Amelia. As for update it should be soon but we do not have the exact eta since we have national and religious holidays from 1 May to 6 May. But it should be soon.

    Now, Samuel,

    You have older version of panel but when you have some question or issues please open your own ticket we do not want to disturb other users since they will get your question as well as our reply.

    Hope you understand.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 


    Kind Regards, 

    Marko Davidovic
    [email protected]

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