We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I need help setting up my amelia appointments. I have 3 different tiers of tours that I need to offer. Half day, full day, and overnight tours. I am currently the only tour guide that I have. I need customers to be able to book either of the tour packages and then that option to not be available on the day any longer. In one day I can take either 8 people total in two different half day tours consisting of 4 hours per tour for a total of 8 hours touring for 8 people on two different tours. Or I can take 4 people for an 8 hour full day tour. Or I can take 4 people on an overnight tour. How can I set Amelia up to offer easy booking options. I have had nothing but difficulty trying to make this happen on my own.
Hello Daniel,
Thank you for reaching out to us.
For that purpose, you can create two services, one with a 4-hour duration and the second one with an 8-hour duration. Set the capacity for both services to 8.
Let me know if that works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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the problem is that I have 3 tour tiers. I don't think this will work because if two people sign up for an overnighter and two people sign up for a full day on the same day that would fill the tour. I can only take out in one day 4 overnights or 4 full day. I could not do 4 of each. Does that make sense?
Hello Daniel,
Thank you for the update on this and for your patience.
For that purpose, you could use the Resources feature and enable the "Enable Resource usage for a group booking" option with the Quantity of 4.
Please let me know if that works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables