We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3636201
1 employee 2 shifts with overlapping hours
Closed

Comments

  •  1
    [email protected] started the conversation
    April 26, 2024 at 1:37pm

    Hello, I have a problem with your plugin.
    Here is my situation: 

    I have 2 employees: Male and Female (there are only two of them).
    The woman has this program on Fridays:
    Duo cryotherapy and hijamah from 9h00 to 18h00.
    Cryotherapy from 4:00 pm to 6:00 pm

    So the two services overlap. I'd like it if someone made an appointment for para example "cryotherapy" at 4pm, that Duo Cryotherapie and Hijama would be unavailable from 4pm to 5pm.
    When I try to encode it in the 16:00 - 18:00 period, it refuses me. What should I do?

    Translated with DeepL.com (free version)

    Attached files:  1.png

  •  1,732
    Marko replied
    April 29, 2024 at 5:11am

    Hello there,

    Thank you for reaching out to us.

    The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

    When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

    2856665082.png

    My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

    You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 


    Kind Regards, 

    Marko Davidovic [email protected]

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