Hello Louis,

Thank you for reaching out to us.

In this scenario, utilizing the same email address for bookings made by external doctors for different patients poses a significant challenge due to role conflicts within the booking system. Deleting the email associated with each patient's booking after it's completed might seem like a straightforward solution, but unfortunately, it doesn't fully resolve the underlying issue.

The problem lies in the fact that each email address is typically used to identify a unique user or customer within the system. When appointments are booked using the doctor's email but associated with different patients, it creates ambiguity and potential mix-ups in the system.

Deleting the email after each booking might temporarily address the immediate concern of mixing bookings, but it doesn't address the fundamental conflict of using the same identifier (email) for different roles (doctors and patients). Additionally, relying on email deletion as a solution introduces its own set of complications, such as loss of booking history and potential confusion for administrative purposes.

To effectively manage this situation without risking booking mix-ups or compromising data integrity, the echography center may need to consider implementing a solution that allows for the use of distinct identifiers for doctors and patients. This could involve creating separate accounts or profiles for doctors and their patients, each with their own unique identifiers (such as email addresses).

By using separate identifiers for doctors and patients, the center can ensure clarity and accuracy in their booking system, reducing the likelihood of role conflicts and streamlining administrative processes. While this may require some adjustments to the current setup, it ultimately provides a more robust and reliable solution for managing appointments made by external doctors for their patients.

In conclusion, while deleting emails after each booking may seem like a quick fix, it's not a sustainable solution for addressing role conflicts in the booking system. Instead, implementing separate identifiers for doctors and patients offers a more effective and reliable approach to managing bookings without risking mix-ups or data integrity issues.

Hello Lous,

Glad to hear that you found the solution for this.

I will have this ticket closed now.