We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi,
It's been months since I can modify the notifications that customers receive after their reservation, I don't have access while customers continue to receive an email with bad information, it's really very annoying
Attached files: Capture d’écran 2024-04-26 à 11.00.17.png
ok, thank you, I've download with your link but I don't have .zip to add it...
please, send me .zip
But I already have the latest version
hi, I did what you said, but I didn't fix it...I already had the good and latest version...(it s in French but you will understand my photo) I don't understand how you can see what you send to me. if you want I give you my admin password and you look ? I must fix it it as soon as possible
Attached files: Capture d’écran 2024-04-29 à 08.53.14.png
Hello again,
You asked us to send you a new file so that is what we did.
We went on your site already and we do not see any issues as you can see in the screenshots
There is nothing to be fixed when we go to your site everything is looking fine.
Kind Regards,
Marko Davidovic [email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
there is something I don't understand, I dont't have the same as you send me, there is no notification when I go there...how do you connect to the site ? what is your admin access?
Hello again,
We just got the feedback from our colleagues and they have told us that it seems that the server memory is exhausted. Try increasing the PHP memory limit and try again. If this doesn't help, we will need FTP access to debug this further.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
hello, I am at the maximum memory php, 768 mo...I have to renew on May 24, I will not do it if I do not solve the problem. if I change the formula at my host, how much memory is needed? I do not understand, before it worked very well
and as you can see I only use 3% of the memory limit
Attached files: Capture d’écran 2024-05-11 à 09.44.31.png
Hello again,
We will forward this to our developers so that they can take another look and soon as we receive feedback from them we will reach out to you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
ok...
Hello again,
Our developers are still looking into it just to let you know. Once we have more information we will reach out to you again.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We just got the feedback from our colleagues and they have told us that the issue here is that you have 3,000 events created and 85 notifications. Some of the custom notifications are bound to all events, which is why the API tries to retrieve all of them on the notification page.
Increasing the memory limit will fix this issue. However, you can send us a copy of your site so we can try to optimize this API call for some of the upcoming updates. Additionally, you can provide us with FTP access so we can try to optimize this API on your site, allowing you to view the notifications page.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables