I have set up custom pricing for a service and I have set working hours for both empolyee and the service however if a customer chooses 9 hours custom duration it gives options outside of working hours, it should only book within working hours in this case whole day
thank you for your reply, my problem is that the pop-up is showing unavailable slots for clients to choose from, meaning showing out of working hours slots. is there a way to remove these slots?
global schedule settings are identical to employee working hours, yet the system is showing out of working hours slots to choose from while booking.
Are you using custom duration for this service? We might have a bug related to the custom duration of service it is currently in a testing phase and we are waiting for a feedback. If you can confirm to us that this only happening when you are using custom duration of the service?
We just got the feedback from our developers and they have told us that we have a bug related to custom fields and they created a fix for this and this should be implemented i the new 7.5.1 update. We do apologize for the inconvenience.
We wish you all the best and hope you have a wonderful day ahead.
I was told about a month ago that it'll be fixed on the 7.5.1 but that wasn't the case, and now my clients are having trouble booking because it's showing wrong time slots, how can I get a refund?
I have set up custom pricing for a service and I have set working hours for both empolyee and the service however if a customer chooses 9 hours custom duration it gives options outside of working hours, it should only book within working hours in this case whole day
Hello there,
Thank you for reaching out to us.
This is not be possible. Service work hours only depend on what you have set in employee work hours.
Please send us couple of screenshots of the issue and employee work hours from the employee modal.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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thank you for your reply, my problem is that the pop-up is showing unavailable slots for clients to choose from, meaning showing out of working hours slots. is there a way to remove these slots?
global schedule settings are identical to employee working hours, yet the system is showing out of working hours slots to choose from while booking.
Attached files: Screenshot_9.jpg
Screenshot_10.jpg
Screenshot_11.jpg
Hello again,
Are you using custom duration for this service? We might have a bug related to the custom duration of service it is currently in a testing phase and we are waiting for a feedback. If you can confirm to us that this only happening when you are using custom duration of the service?
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
it's only happening when using custom duration
Hello again,
We just got the feedback from our developers and they have told us that we have a bug related to custom fields and they created a fix for this and this should be implemented i the new 7.5.1 update. We do apologize for the inconvenience.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The issue is still the same latest update didn't resolve the issue
Hello Hamid,
I can confirm that it will be resolved in the next update as it was not included in the latest one that was released.
Kind Regards,
Uros Jovanovic
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
any ETA of the new release that has the fix?
I was told about a month ago that it'll be fixed on the 7.5.1 but that wasn't the case, and now my clients are having trouble booking because it's showing wrong time slots, how can I get a refund?
Hello Hamid,
The new update should be released in the next few days.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables