We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I'm using Amelia, and it's integrated with Zoom and Microsoft Outlook.
In my outlook software I have my calendar.
If a customer books an appointment through Amelia, it gets added to my outlook calendar, which works well, and the zoom link is added to.
But my customer are able to book appointment with me on moments I have already other bookings. (not made through amelia).
How can I make Amelia see when I'm already busy in my outlook calendar?
Hello there,
Thank you for reaching out to us.
You can do that easily you just need to check for 3 things
1. You have option Remove Outlook Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it will be removed the busy slots in your employees’ Outlook Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Outlook Calendar.
2. In order for these slots to be removed the events in Outlook Calendar must be set as Busy.
3. In settings/inetgrations you gave option called maximum number of events returned to 999 please make sure that is set to 999
And make sure to purge the cache.
This should help.
Kind Regards,
Marko Davidovic [email protected]
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