We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Issue Overview: In the current implementation of Amelia's employee panel, there is unrestricted access to view all email addresses of registered attendees. This access is granted to all employees, including contractors such as freelance teachers. This poses a significant privacy concern, particularly in light of GDPR regulations and our internal safeguarding policies.
Context: Our application’s employee panel is used by various types of employees, including full-time staff and contractors. Specifically, freelance teachers who are hired to conduct sessions at events also have access to this panel. However, they do not need, nor should they have access to the attendees' personal email addresses, which may include young learners.
Problem Statement: The visibility of attendees' email addresses to contractors is in violation of GDPR and our safeguarding commitments to protect student privacy. For instance, a freelance teacher scheduled to teach a session can currently view all email addresses of the students registered for the event, which is unnecessary for their role and breaches privacy standards.
Required Action: We need a system update that restricts access to sensitive information such as email addresses based on the role and necessity. Only employees who require this information for their job functions should have access to it.
Suggested Solutions:
Urgency and Impact: This issue requires prompt attention as it poses a compliance risk with GDPR and a potential breach of trust with our attendees.
Thank you for your attention to this urgent matter. Please update us on the estimated time for this issue to be addressed or if further information is needed to proceed with a solution.
Hello there,
Thank you for reaching out to us.
Unfortunately, currently, this feature is not built-in in Amelia. But we will forward your suggestion to the appropriate sector but we can not make any promises that will be implemented or not in the future.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables