I am offering multiple services on my client's site. 8 services can only be paid with mollie and the other 2 via on-site payment.
This was always going well, only now all of a sudden when a customer makes a booking with mollie (where you can't pay on the spot, that is also turned off), the customer can cancel the payment and then all of a sudden he is asked if he wants to pay on the spot.
If customer chooses that, the booking is just confirmed, my customer doesn't get a separate note of this (so he thinks he just paid) and the customer enters the baby spa, thus takes a free session (because he doesn't indicate he still has to pay).
This is really not the intention, as this makes the customer miss out on revenue. How can we fix/ensure this does not happen again?
To be honest your screenshot is confusing us since we can see that you have payment on site enabled but in the ticket, you wrote that it is not enabled. If this is not enabled it can not show on the booking form.
If you can replicate the issue can you please send us a short one minute video of the issue so that we can see the settings and the issue to try and replicate it?
So you can when you see the qr of the payment, press a cross on the top right, then it cancels it and then all of a sudden you are asked if the customer wants to pay on the spot. If I look under Amelia > Services, then paying on the spot for this service is just off. This is a big problem and came after an update
Please make sure that you are using the latest version of Amelia 7.5 and if you do then please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
The problem seems to occur only when there are two old booking forms on the same page. We suggest you move them to separate pages or use the new step-by-step booking form ([ameliastepbooking]), since the old form is deprecated and will not be supported in the future. The new form doesn't seem to have this issue.
Good evening,
I have a (big) problem.
I am offering multiple services on my client's site. 8 services can only be paid with mollie and the other 2 via on-site payment.
This was always going well, only now all of a sudden when a customer makes a booking with mollie (where you can't pay on the spot, that is also turned off), the customer can cancel the payment and then all of a sudden he is asked if he wants to pay on the spot.
If customer chooses that, the booking is just confirmed, my customer doesn't get a separate note of this (so he thinks he just paid) and the customer enters the baby spa, thus takes a free session (because he doesn't indicate he still has to pay).
This is really not the intention, as this makes the customer miss out on revenue.
How can we fix/ensure this does not happen again?
Attached files: WhatsApp Image 2024-04-23 at 20.55.57.jpeg
Hello there,
Thank you for reaching out to us.
To be honest your screenshot is confusing us since we can see that you have payment on site enabled but in the ticket, you wrote that it is not enabled. If this is not enabled it can not show on the booking form.
If you can replicate the issue can you please send us a short one minute video of the issue so that we can see the settings and the issue to try and replicate it?
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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Good morning,
See video.
So you can when you see the qr of the payment, press a cross on the top right, then it cancels it and then all of a sudden you are asked if the customer wants to pay on the spot.
If I look under Amelia > Services, then paying on the spot for this service is just off.
This is a big problem and came after an update
Attached files: WhatsApp Video 2024-04-23 at 22.52.42.mp4
Hello again,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Please make sure that you are using the latest version of Amelia 7.5 and if you do then please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Roy,
Apologies for the delayed answer.
The problem seems to occur only when there are two old booking forms on the same page. We suggest you move them to separate pages or use the new step-by-step booking form ([ameliastepbooking]), since the old form is deprecated and will not be supported in the future. The new form doesn't seem to have this issue.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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thank you, that was the solution!
You are welcome, Roy.
I'm glad that we could help.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables