Hello Vicki,

I can see that this is a duplicate ticket, and we already covered this topic in another ticket:

https://tmsplugins.ticksy.com/ticket/3630630/

For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.

We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!

If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!

Thank you for your understanding!

Hello Vicki,

Apologies then. Can you also provide the credentials for this site? 

Hello Vicki,

Thanks for the credentials. Looks like this URL is not correct, it doesn't want to load. Even with the VPN. Can you please double-check the URL?

Hello Vicki,

Unfortunately, looks like these credentials are not correct and I'm running out of the attempts 

Can you double check ?

Hello Vicki,

Thanks for the access. The cron job wasn't configured properly, actually. I've changed it now and this is how it should look

The way to test is to copy/paste the cron job in URL address bar and you will see a message