We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
A recent update to WooCommerce has broken the checkout feature for booking a Service in Amelia.
In the server logs I see this message at the point of failure:
"PHP message: PHP Warning: Undefined array key "isCart" in /srv/www/prod/lowermosswood.com/wp-content/plugins/ameliabooking/src/Application/Commands/PaymentGateway/WooCommercePaymentCommandHandler.php on line 64" while reading response header from upstream, client: 172.70.163.145, server: lowermosswood.com, request: "POST /wp-admin/admin-ajax.php?action=wpamelia_api&call=/payment/wc HTTP
/2.0", upstream: "fastcgi://unix:/run/php/php8.3-fpm.sock:", host: "lowermosswood.com", referrer: "https://lowermosswood.com/felting-classes/"
Please advise.
Attached files: Screenshot 2024-04-22 at 15-45-33 Cart - Lower Moss Wood.png
I since figured this out, I'm assuming a bug fix has happened either in Amelia or in WooCommerce.
What the actual problem was, was the product bound to the Amelia Event wasn't configured correctly in WooCommerce (Variable Product but no attributes or anything configured). Once I changed the Appointment product to a Simple Product, In Stock with a default price, I was able to order Amelia Events again and the pricing still appears to apply properly.
Hello Alex,
Thanks for reaching out to us.
Yes, ever since the WooCoomerce update, we've had some issues such as "empty cart" and issues where no customer information was sent to the checkout window. This is because the WooCoomerce updated their settings and we've had to come up with the settings in Amelia in order for the integration to work correctly. We are aware of these changes and we are already working on making changes on our side. Good to see that you were able to find the workaround, though. We will do our best to fix this as soon as possible, but you can follow the changelog to keep up with the updates, of course.
Kind Regards,
Stefan Petrov
[email protected]
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