We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a new problem, that did not exist few days ago.
When a book a service : it's ok, no problem, notifications trigger and the google Calendar sync is OK.
But when client book a session from a package on their Customer pannel : Notifications do not trigger (employee & customer notifications) and no sync with google calendar.
Is there something I am missing in the settings with the update ?
Hello Benoit,
Thank you for reaching out to us.
We have noted this issue and passed it to our developers and it will be resolved as soon as possible.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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