Hello Frank,

Thanks for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Frank,

Thanks for the access. According to this test, all custom fields are working correctly 

I've made a new appointment manually from the backend and then populated all the custom fields. This is the email that I've received on my test employee email.

Hello Frank,

I see now, you are referring to the "appointment details changed" template. I've tested this again. This is the initial email when you book a new appointment 

All is good here, the pickup location and address is displayed properly.

This is the email that I received when I changed the appointment details in the backend 

All good here, as well. All placeholders are displayed properly. 

I've changed it one more time to different pickup location

Yet again, it's all good in the email 

Not sure why i doesn't show on your side. Can you try again?