Hello, I just bought the standard version today but realise I need the pro version for the packages function. I went to upgrade in the account settings but it wants to charge me $69.90 AUD to upgrade, when the difference in packages with the special on now is only $28 AUD. Can i pay the $28 difference please and upgrade? Thank you.
Sales and promotions do not apply to upgrades and renewals. So you will need a refund for this license and then you need to purchase a new license. Is this ok with you?
If it is we will forward this to our billing team and as soon as we get feedback from them we will contact you again on this ticket.
Hello, I just bought the standard version today but realise I need the pro version for the packages function. I went to upgrade in the account settings but it wants to charge me $69.90 AUD to upgrade, when the difference in packages with the special on now is only $28 AUD. Can i pay the $28 difference please and upgrade? Thank you.
Hello there,
Thank you for reaching out to us.
Sales and promotions do not apply to upgrades and renewals. So you will need a refund for this license and then you need to purchase a new license. Is this ok with you?
If it is we will forward this to our billing team and as soon as we get feedback from them we will contact you again on this ticket.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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