Hello Stéphanie,

Thanks for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Stéphanie,

Thanks, but I would need the URL of the page. Can you provide it, as well?

Hello Stéphanie,

Thanks for the link. If it try to access the customer panel using the URL of the webpage from User Role settings, it asks me for a password if i open it in incognito mode. If i open the same page, while already logged in, this is how i see it 

This is definitely not how the customer panel should be visible. So, I've made a new page with the shortcode for the new customer panel, and if i open it, this is how it looks.

You want to make sure that the correct URL of the page is configured in User Role settings. Secondly, I've checked all the users and there is no conflict between user roles, which is great, but if i understand correctly you say that you see  88 appointments in a package that is assigned to a certain customer in the customer panel? If that's true, which customer is in question? If I create a new customer and log in, everything looks correct.

Hello Stéphanie,

Looks like the URL of the page is no longer available 

Were there any changes on your side or? Can you please provide the link again?

Hello Stéphanie,

Thanks for the link. Let me investigate a bit more and i will get back to you with the feedback.

Thank you for your patience.

Hello Stéphanie,

Apologies for the delayed answer. It took a while to test it, but we've managed to find the solution. The total number of appointments displayed in the Customer Panel is not the correct one, I'll make sure that i forward this to the developers for fixing. 

Regarding the customer not able to reschedule the appointment for any other time, this is because you have not assigned this service (that is a part of the package) in employee work hours. If i configure work hours for Sunday, for example, and assign this service, you can see that i scheduled an appointment for Sunday on the Customer Panel 

I hope it helps.